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Vol 31 - No 05 - July/August 2005 Getting Your Ducks in a Row or Hoshin Kanri Two years ago, I was standing in front of a mixed group of US and European Senior Managers from a well-known American Chemical Company. We were discussing the role of Sales and Operations Planning in business. To be honest I was getting rather frustrated by their lack of integration and alignment. Eventually I turned to them and said, “Look guys if you don’t get your ducks in a row you’re wasting my time and your money”. Their reaction was interesting, half of them wrote down the quote (presumably for future reference), a further 25% took exception to the remark, and the rest looked slightly shame-faced and wanted to know what I meant. What this, and so many other companies, lack is a structured method for developing and implementing strategy. In fact, companies pay tens of thousands of pounds to consultants to help them achieve what they can actually do themselves in a few days (given appropriate training and support). So what is the answer? Hoshin Kanri or Policy Deployment. Related Topics:
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