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Vol 31 - No 06 - September 2005 OEE in the Office The measurement of Over All Equipment Effectiveness (OEE) has been an established tool used in manufacturing for many years. But can it be applied in non-production areas, and particularly in the office environment? The answer is yes, if the topic is treated sensitively. Measuring available time, output and quality are equally applicable to many office activities, and some interesting insights can be obtained by looking at a similar composite measure for these areas. However, one should be careful not to take the analogy too far, as one cannot increase employee ‘uptime’ with a spanner! Page number: 24 Word count: 2500 Related Topics: Environment Manufacturing resource planning
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