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Vol 26 - No 02 - March 2000 Advanced Planning and Scheduling and Supply Chain Management: competitive survival in the customer-centric age While Supply Chain Management (SCM) as a concept is hardly new, there is increasing interest in Advanced Planning & Scheduling (APS). Today’s Internet-driven business environment has catapulted APS and SCM into the spotlight. In this brave new world, the Internet is empowering businesses to operate via new channels across a global market, whilst simultaneously subjecting them to harsh and unfamiliar competition, volatile demand and diminished customer loyalty. Meanwhile customers are demanding highly personalised service but delivered within ever decreasing timescales. Hence, the move towards mass customisation and the need to achieve high levels of responsiveness is forcing strategic change right throughout the supply chain. With the burgeoning arrival of new and different rivals competing for the same customer, organisations are now looking beyond their enterprise walls for competitive advantage.... Page number: Page: 9 Word count: Words: approx. 300 Related Topics: Customer service Enterprise resource planning Internet Planning and scheduling Supply chain
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