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Vol 26 - No 06 - July/August 2000 eBusiness in service Enterprises across all industry sectors who operate customer service and field service operations are under increasing pressure from their customers and business partners, to provide Internet access into their business operation, products and services... The demands for more responsive communications and services to business to business (B2B) and business to consumer (B2C) customers have increased rapidly as internet service technologies have matured and the internet service providers have become highly competitive with a consequent reduction in service costs... Page number: Page: 18 Word count: Words: 1500 Related Topics: Customer service Ecommerce Internet
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