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Vol 27 - No 04 - May 2001 That'll do - Won't do How often do we hear ‘that’ll do’? Far too often, and this attitude will always have a direct or knock-on effect to the customer. In this short article I mention various reasons why we upset our customers some controversial but all valid in today’s work environment... Quality is always paramount in any organisation. To send out goods to the customers that are not to standard is unforgivable. But on the other hand to over complicate matters with such systems as ISO 9000 can also have a negative effect on the overall quality in an organisation... Page number: Page: 12 Word count: Words: approx. 1000 Related Topics: Quality management
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