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Vol 27 - No 07 - September 2001 Where To Start? What To Start? How To Start? What Steps To Take? Don't Want To Start: Part 1 The biggest challenge to investing in service solution tools is not necessarily the cost, but the time and effort it takes to implement them and generate the value. Today's modern service directors have a growing list of requirements and responsibilities to face. They have to be strategically aware, supporting their board room colleagues in driving the business, while focusing on raising the performance of their own operation. They need to help the business differentiate itself from competitors by introducing new productivity tools, and better utilising working capital,people, and inventory; all of which are seen by many as potential liabilities rather than as assets. Page number: 9 Word count: 1500 Related Topics: Customer relations management Customer service
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