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Vol 27 - No 07 - September 2001 Lean Thinking Delights Customers In the article ‘Managing Uncertainty – Tools or Technique 'in the June edition of Control I described some principles of organisational design that underpin lean companies. In this article I want to revisit those principles to discuss how an organisation might respond to customers and some typical customer/supplier challenges. Page number: 7 Word count: 1400 Related Topics: Lean operations
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