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Vol 28 - No 03 - April 2002 XYZ Defect Control: A Case Study from NSK Europe NSK Bearings, County Durham, produces rolling bearings, vital features in the machines of modern society from cars to computer disc drives.In themselves bearings may look like fairly unexciting lumps of metal, but their accuracy (to 10ths of microns) reveals the true challenge of consistent mass production. With many famous companies amongst their customers, such as Black & Decker, Bosch, VW and Toyota, and with lives dependent on accuracy and reliability, quality control is critical. The target for delivered quality is 0ppm – resulting from a philosophy of zero defects. Achieving such an objective consistently requires total commitment to quality control. The technology within the machines in the factory is awesome, but running high-tech facilities is only one piece of the jigsaw. The company believes that looking after and developing their employees is a critical success factor. Trust and support of their staff does, however, have to be backed up with clear policies and procedures.In the bearing factory the average age of the 750 employees is 35. They look for people who will fit into their operations and make a positive long-term input. The policy is to bring in people young and develop them in an environment rich in best practices. Attitude and enthusiasm are regarded as having higher importance in the recruitment process than raw qualifications. Business and manufacturing excellence derive from the fact that they do not just pay lip service to quality methods:they practice them at all levels. Related Topics:
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