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Vol 28 - No 03 - April 2002 Process Innovation and Excellence in an Age of Change How long does it take to build a house – 4 weeks, 6 weeks or 3 months?? Branch newsNick Lawrence of The Manufacturing Logistics Group answered this intriguing question with a short video demonstrating that by radically changing the accepted processes involved it is possible to complete a traditional house from site preparation to a finished and fully equipped house in less than 4 hours. The message delivered during this interesting presentation was that the only benefit from benchmarking is to become as good as everyone else, especially as when we do benchmark it's usually with organisations operating within the same industry sector. Nick encouraged innovation rather than duplication by promoting the idea that we should all seek for excellence and look to whatever organisation or industry demonstrated this excellence for ideas. Asking four basic questions about our business processes; Who? What? Where? and When? Then encouraging the generation of a number of diverse options from which the best can be chosen. This excellent evening event held at the Holiday Inn, Haydock on Wednesday 6th February, was based on concepts from Steve Shapiro's recent book "24/7 Innovation" and was attended by 27 members and guests. Page number: 6 Word count: 200 Related Topics:
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