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Vol 28 - No 09 - November 2002 Fourth Shift gains Ratings in ERP User Survey A recently published and independent survey of users'views places manufacturing software vendor Fourth Shift ahead of twenty other enterprise resource planning (ERP) suppliers according to market research firm Benchmark Research. Over 500 users of ERP that serve three tiers of the market - the small to medium-size enterprise (SME), mid-range and corporate levels - were asked to rate their systems and vendors. They did this across four areas of assessment: quality of implementation, customer support, software capability and business benefits. In total, customers were asked to rate 43 different attributes of the vendors and their products. Relative to all three tiers, Fourth Shift gained highest overall marks in quality of implementation, joint first for quality of customer support, fifth out of twenty one for software capability;and featured in the top five, equal to SAP and MFG/PRO, for value of business benefits. Users also rated Fourth Shift the best among vendors addressing the SME market in relation to initial purchase cost, running costs and software stability. Fourth Shift Tel: 0118 975 4000 HREF="http://www.info@fourth-shift.co.uk" www.info@fourth-shift.co.uk">TARGET="_new">www.info@fourth-shift.co.uk Related Topics:
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