Vol 19 - No 06 - October/November 1993
An objective look at Total Quality ManagementDefines Total Quality Management (TQM) and then looks at it in connection with the design of a service. Related Topics: Quality management
Defines Total Quality Management (TQM) and then looks at it in connection with the design of a service.
Related Topics: Quality management
To read the articles you'll need Acrobat Reader.
To download Acrobat Reader click the following button:
To Save and Print the articles click the appropriate on-screen buttons or select Save or Print from the File menu at the top of the Acrobat window.
