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Vol 25 - No 03 - April 1999 Customer service: experiences from an ERP based maintenance and spares systems implementation This article presents the process by which Triton plc proceeded in implementing a company wide ERP system, which embraced, as a major component, the redesign of the customer service part of the operation Page: 15 Words: approx. 3 000 Related Topics: Customer service Enterprise resource planning Inventory management
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