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Vol 25 - No 09 - November 1999 Lean operations in service management Tony Emmerton looks at the benefits of Eli Goldratt's Optimised Production Techniques - a philosophy that the main driver in manufacturing is the consistent throughput of saleable product. Although these ideas evolved to enhance operations in the manufacturing sector, they are equally valid when extended upwards and outwards across high level, global, supply chains. This paper looks at the 'real' concerns of supply chain managers in trying to achieve these goals, and at the practicalities involved in applying these techniques to service management... Page: 23 Words: approx. 1200 Related Topics: Lean operations Supply chain
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